Cookie & Privacy Policy

Your Personal Data

What we need

Bactest will be what’s known as the ‘Controller’ of the personal data you provide to us. We only collect basic personal data about you which does not include any special types of information or location based information. This does however include name, address, email etc. We also collect data in the form of cookies when you browse our website. Specific details about cookies are given at the end of this policy.

Why we need it

We need to know your basic personal data in order to provide you with products and services. We will not collect any personal data from you we do not need in order to provide and oversee such products and services to you.

What we do with it

All the personal data we process is processed by our staff in the UK however for the purposes of IT hosting and maintenance this information is located on servers within the European Union. No 3rd parties have access to your personal data. We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

How long we keep it

We are required under UK tax law to keep customers basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Any Personal Data we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

What are your rights?

If at any point you believe the information we process on you is incorrect you can request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter. If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO). Our Data Protection Officer is Toby Rickett and you can contact them at mydata@bactest.com

Anti-Spam Policy

We enforce a strict ‘Anti-Spam’ policy that means we do not intend to sell, rent, or otherwise give your Personal Data to a third-party without your consent.

In addition, “Bactest” will not send you email that you have not agreed to receive. If you are a member of our mailing list, you may be contacted with announcements, news, portfolio additions, and new products or services.

With each email sent, you have the option of ‘unsubscribing’ from our mailing list at any time, thereby disabling any further such email communication from being sent.

Information about Cookies

Visitor Information

Every computer connected to the Internet is provided with a domain name and an IP Address. When a visitor requests a web page from within the “Shepherd” website, our servers automatically identify and log the HTTP request that is made.

This information reveals nothing personal about you. In fact, the only information that we automatically gather and log is as follows: the IP address of the site that may have referred you; your IP address; the web page that you may have linked to us from, if any; the product identifier for version and make of browser (e.g. Internet Explorer 8); the operating system platform that you may be running (e.g. Macintosh or Windows); search words or terms that are passed from a search engine (e.g. Google or Yahoo).

Bactest has found it advantageous to examine visitor traffic so that we can ensure maximum compatibility for the various browsers and operating systems that visit our site. By analysing visitation patterns, referring URLs and search engine terms, we can strategically enhance our exposure across the Internet.

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • recognising that you may already have given a username and password so you don’t need to do it for every web page requested
  • measuring how many people are using services so they can be made easier to use
  • analysing anonymous data to help us understand how people interact with our website so we can make it better

Learn how to remove cookies set on your device

Third party cookies

We use a number of suppliers who may also set cookies on their websites’ on its behalf. The “Shepherd” website does not control the dissemination of these cookies. You should check the third party websites for more information about these.

Updates

Any changes to this Privacy Policy will be posted so that you are always aware of the information that we collect, how we use it, and under what circumstances we disclose it.